Our offices will be closed Monday, 2/19/2024 for President's Day. We are still available by phone during this time.

Privacy Policy

It is Utility Management Services’s (“Company”) policy to respect and protect the privacy of its customers and all users (“User” or “Users”) of www.WaterUtilityManagementServices.com (“Site”). 

The Company is committed to ensuring that your privacy is protected when you use this Site.  Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.

The Company expressly reserves the right to amend this Privacy Policy or the Terms Of Use from time to time as the company sees fit by updating these postings.  User should view this policy periodically to stay informed of changes that may affect User.  User’s continued use of the Website after amendments are posted will signify your acceptance of such amendments.  Amendments will become effective when they are posted on this Website.

Sharing User Information

Utility Management Services does not disclose, share or exchange online information that Users provide to us, including email addresses, with third parties for their use.

The Company Collects and / or Requests Information when a User:

  • Contacts us using an online form
  • Submits an e-mail for any reason
  • Prints and completes any form data (which is returned via fax or mail)

Utility Management Services uses this information for such purposes as responding to User requests, improving our Site, and communicating with Users via email, regular mail, or phone.

What We Collect

  • Contact information
  • Email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What We Do With the Information Collected

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • From time to time, we may also use your information to contact you for market research purposes.
  • We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.

 Disclaimer of Liability

Utility Management Services shall not be liable for any improper or incorrect use of the materials or information described and/or contained on this Site and assumes no responsibility for User’s use of them.  In no event shall UMS be liable for any direct, indirect, incidental, special, exemplary or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability or tort (or any combination thereof) arising in any way out of the use of this Site or the materials and / or information contained herein.

This disclaimer of liability applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence or under any other cause of action.

Please remember that no one can guarantee the complete security of information transmitted over the Internet.  Therefore, you should be careful about the personal information which you provide to us or any other site.  Rest assured that we will do everything we can to safeguard your information.  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998.  A small fee will be payable. If you would like a copy of the information held on you please email request to CommunityRelations@waterutilitymanagementservices.com. 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.