Utility Management Services
UMS currently provides water or sewer utility billing and full-service management services for 22 companies throughout the State of California. UMS operates a centralized administrative, finance, accounting, and customer service headquarters in Chico, California. This allows UMS to distribute staff resources most effectively and efficiently between companies.
UMS is one of the most comprehensive utility business solutions on the market, scalable from the smallest to the largest utilities with free flow of real-time data between our departments. UMS is able to provide complete utility billing solutions for water, sewer, and high-speed internet; all with the highest level of security in mind.
In addition to servicing your customers, UMS has the ability to fully customize utility rates from flat rate to a more complex usage or tiered rate integration. Our payment services are streamlined to allow for payment portal integration with real time payment posting offering a wide array of accepted payment types. Our merchant services relationship provides one of the lowest payment processing fees available on the market.
UMS provides Interactive Voice Recognition (IVR) payment services along with the option to speak to a live Call Center Agent designed to provide the highest level of customer service. In addition, UMS has the ability to process electronic billing, include notices, provide text (SMS) messages, and send electronic late notice reminders.
UMS believes that its history of serving California residents since 1963 speaks for itself.
With over 50 years of full service water utility management experience, UMS is ready to help you provide a safe and reliable water supply to your customers. UMS can run your entire district for you, or we can cater to your specific needs. Just...