Utility Management Services
Utility Management Services (UMS) currently provides water and sewer utility billing, as well as full-service office and treatment plant management, for 25 companies across the State of California. UMS operates a centralized administrative, finance, accounting, and customer service headquarters located in Chico, California. This centralized model enables UMS to efficiently allocate and manage staff resources across all client companies, ensuring consistent, cost-effective, and high-quality service delivery.
UMS is one of the most comprehensive utility business solutions on the market, scalable from the smallest to the largest utilities with free flow of real-time data between our departments. UMS is able to provide complete utility billing solutions for water, sewer, and high-speed internet; all with the highest level of security in mind.
In addition to servicing your customers, UMS has the ability to fully customize utility rates from flat rate to a more complex usage or tiered rate integration. Our payment services are streamlined to allow for payment portal integration with real time payment posting offering a wide array of accepted payment types. Our merchant services relationship provides one of the lowest payment processing fees available on the market.
UMS provides Interactive Voice Recognition (IVR) payment services along with the option to speak to a live Call Center Agent designed to provide the highest level of customer service. In addition, UMS has the ability to process electronic billing, include notices, provide text (SMS) messages, and send electronic late notice reminders.
UMS believes that its history of serving California residents since 1963 speaks for itself.
Full Service Water Utility Management & Operations
With over 50 years of full service water utility management experience, UMS is ready to help you provide a safe and reliable water supply to your customers. UMS can run your entire district for you, or we can cater to your specific needs. Just...