UMS is dedicated to always providing responsive, professional, and timely support to customers. Our goal is to consistently exceed your expectations.
Our friendly bilingual call center staff is always ready to assist your customers in a courteous and professional manner. They can handle everything from routine phone payments to account changes and answering billing questions. We constantly educate our staff so they are always up-to-date and prepared to respond to customers.
Using our online Account Management service, you can offer flexible electronic payment options to your customers 24/7/365! ACH payments from a checking or savings account are free, and we offer credit/debit services at a minimal fee. In addition, customers can review their bills and payment history, as well as submit any questions they may have via a convenient form.
Contact UMS today to see how UMS may be able to improve Customer Service and help create better satisfied customers.
Contact UMS – Request a call or email from UMS
Comprehensive and a la carte Billing & Payment Services
Full Service and a la carte Water Utility Management & Operations